Privacy Policy
This Privacy Policy explains how Synapse Laboratory India (“we”, “our”, “us”) collects, uses, shares and protects your information when you use our websites, make enquiries, book services, or interact with us. By using our services, you agree to this Policy.
For the purpose of this Policy, “personal data” means information that can identify you directly or indirectly (e.g., name, email, phone, address, order details, device/IP).
Contents
1) Information We Collect
- Identity & Contact: name, email, phone, address, and communication preferences.
- Booking & Service: test selections, sample collection details, order IDs, invoices/receipts.
- Payment: transaction metadata from payment gateways (we do not store full card details).
- Technical: IP address, device info, browser type, and usage analytics.
- Communications: queries, feedback, and records of interactions with our support team.
2) How We Use Information
- Provide and improve our diagnostic services, customer support, and digital experience.
- Process bookings and payments; issue confirmations, invoices, and receipts.
- Compliance: meet legal, regulatory, and accreditation obligations in India.
- Security: fraud prevention, service abuse detection, and system monitoring.
- Marketing (optional): send updates where permitted; you can opt out anytime.
3) Legal Basis
We process personal data where one or more of the following apply: (a) with your consent; (b) performance of a contract or to take steps at your request; (c) compliance with legal obligations; (d) legitimate interests (e.g., service improvement, fraud prevention) balanced against your rights.
4) Cookies & Tracking
We use essential cookies for core site functionality and optional analytics cookies to understand usage. You may control cookies via your browser. Disabling some cookies may impact certain features.
5) Sharing & Disclosures
- Payment providers and banks to process transactions.
- Accredited laboratories and logistics partners strictly to fulfill services.
- IT/Cloud vendors who host or support our systems under contractual safeguards.
- Law enforcement/regulators when required by applicable law or court order.
We do not sell your personal data.
6) Data Retention
We retain personal data only as long as necessary for the purposes above, and as required by applicable laws and accreditation standards. When data is no longer needed, we securely delete or anonymize it.
7) Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no system is completely secure; please use strong passwords and keep your account details confidential.
8) Your Rights
- Access: request a copy of your personal data.
- Correction: request updates to inaccurate or incomplete data.
- Deletion: request erasure where legally permissible.
- Objection/Restriction: object to certain processing or request limits.
- Withdrawal of consent: where processing is based on consent.
To exercise your rights, please contact us (see details below).
9) Grievance Officer (India)
Name: Grievance Officer, Synapse Laboratory India
Email: contact@synapselaboratory.in
Address: 2nd Floor, 4th Block, 430, 8th Main Rd, Koramangala, Bengaluru, Karnataka 560034
10) Children’s Privacy
Our services are intended for use by adults and authorised guardians/healthcare providers. If we learn we have collected personal data from a child without appropriate consent, we will take steps to delete it.
11) Changes to this Policy
We may update this Policy from time to time. The “Last updated” date at the top indicates the latest version. Significant changes will be communicated on this page.
12) Contact Us
For questions about this Policy or your data, reach us at support@synapselaboratory.in.